Shipping policy
We currently offer shipping to United States addresses only.
For customers located in Europe, please visit the Pedro's Europe Website. For other locations, please check in with your local distributor.
ORDER PROCESSING TIME
Orders will be reviewed and packed in 2-4 business days. Once packed, paid orders will typically ship the same day. For customers who choose to pay by invoice (not at time of order), the invoice must be paid prior to shipment.
You will receive a shipment notification when your order has shipped.
DOMESTIC SHIPPING RATES AND ESTIMATES
We currently offer UPS Ground or USPS Ground Advantage shipping options. Shipping charges for your order will be calculated and displayed at checkout. We reserve the right to adjust shipping charges after orders are placed.
Delivery timing provided are estimates. Delays can occasionally occur due to situations outside of our control.
For orders of $1000 or more, a free shipping option will be available. We will choose the most economical service available and may elect to palletize your order and ship via freight. Locations outside the continental United States do not qualify for free shipping and will be charged standard shipping rates. Shipping charges will be added after the order is placed.
OVERSIZE/WEIGHT ITEMS
Oversize item value will count towards free freight but we reserve the right to add additional shipping charges upon review of the order.
We have set adjusted pricing on some oversize items to account for shipping surcharges. This is noted on the product page. We reserve the right to charge additional shipping upon review of the order.
Locations outside the continental United States do not qualify for free shipping and will be charged standard shipping rates.
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
Pedro's ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
UPS service will not deliver to PO Boxes.
SHIPPING RESTRICTIONS
Some items are subject to shipping restrictions and can only be shipped by UPS ground to the contiguous 48 states. Restrictions are noted on applicable product pages as US ground shipping only. To ship the remaining items to other U.S. addresses, remove the restricted items from your order.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number may take 24 hours to become active in the shipper's system.
REFUNDS AND RETURNS
We accept returns up to 30 days after delivery. Items must be resalable: unused and in its original condition. Returns will incur a 20% restocking fee and shipping charges will not be refunded.
The customer is responsible for return shipping charges. Choose your own return postage or we can provide a shipping label. If more than 30 days has passed, items cannot be returned.
Sale and discounted items cannot be returned.
TO RETURN AN ITEM:
- Reply to your order confirmation email to request which products you would like to return.
- We will send you a return shipping label via email. You are responsible for shipping costs for returns. Shipping charges will be deducted from your refund if the provided shipping label is used.
- Print the prepaid return shipping label, then securely pack your return item in a sturdy box, and affix the shipping label.
- Send all items back to us using the label provided. We suggest dropping item at retail location and requesting a receipt for the shipment.
- Once we receive your return, we will inspect all items and issue you a refund.
Please allow up to 30 days for the refund to be processed. We cannot control how quickly credit card companies process refunds.
INTERNATIONAL SHIPPING POLICY
b2b.pedros.com orders cannot currently ship internationally.